Purchasing
What payment options are available?
We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Shop Pay (formerly Shopify Payments), PayPal, Afterpay, Google Pay, Apple Pay.
I just made a purchase. When will my card be charged?
Thank you for your order! Your card will be charged when the order is placed. If it is an item being pre-ordered for shipping at a later date, your card will still be charged when the order is placed, and not when the order is shipped.
I placed an order, and now the item is on sale. What can I do?
Thank you for your order! We all love a good deal, and while we aren’t able to adjust the final price of a previous order, you are welcome to return your previous purchase, as long as it still qualifies to be returned, and then place a new order. Please see our full Return & Refund Policy found on our website. Joybi Love reserves the right to extend, modify or discontinue an offer at any time without notice.
Discounts
What types of discounts do you offer?
New customers who are not already on our email newsletter list can sign up and receive a unique, one-time code for 15% off their first order. Simply enter this code in the “discount code or gift card” field at checkout. Sign up here!
We also occasionally offer special discounts during the year, so please sign up for our email newsletter and text messaging lists to receive word of special promotions.
Also, please note that some new products may not be available for discounts.
Do you offer a new customer discount?
Yes! When you sign up for our email newsletter list, you will get a unique, one-time code for 15% off your first purchase. Sign up here!
What is the difference between a discount code and store credit?
We sometimes issue store credit on returns and exchanges. This credit usually comes in the form of a discount code that can be entered at checkout. Please contact Customer Service with any questions or concerns about your store credit.
Can I use more than one discount code on the same order?
Only one code can be used per order. A discount code could have an expiration date. If you have a question about a specific code, please contact Customer Service, and we will be happy to look it up for you!
Why isn’t my code working on some products or other charges?
Select products, including most new merchandise, are not eligible for discounts. Unless expressly stated, discount codes and shop credit do not apply to any applicable taxes or shipping charges.
Are discounts or shop credit transferrable?
We love that you want to gift some shop credit to a friend! Shop credit codes are non-transferable.
2022 Warehouse Sale Terms & Conditions
All Warehouse Sale orders are final sale and are not eligible for return or exchange. No changes, edits or cancellations will be possible after an order has been placed. Discounts, rewards, shop credit and other offers are not applicable on Warehouse Sale items. All orders will have shipping rates be calculated at checkout.
Refunds & Returns
How do I return an item?
We accept returns only for items purchased directly from our website. If you purchased any of our items from one of our retail partners, please contact them directly. Items marked on the website as clearance, final sale, warehouse sale, or some other restricted type of sale, are not eligible to be returned. Items must be new, never used, with all tags attached and purchased within the last 30 days to be eligible to be returned. We do not pay for return shipping. We do not accept packages COD, and if a package is refused, we will deduct the amount of shipping from any refund that is issued. Please contact Customer Service for a Return Authorization Number that is necessary for any return.
We try to process returns within 30 business days of receiving them. You will receive an email when a refund has been posted. The refund will be issued to your original form of payment. Your financial institution may require additional days to post the transaction to your account.
How can I exchange an item?
We only exchange items that were purchased directly from our website. If you purchased items from one of our retail partners, please contact them directly. Items marked on the website as clearance, final sale, warehouse sale, or some other restricted type of sale are not eligible to be exchanged. Items must be new, never used, with all tags attached and purchased within the last 30 days to be eligible to be exchanged. We do not pay for return shipping for an item being sent back for an exchange. Please contact Customer Service for an Exchange Authorization Number.
We try to process exchanges within 30 business days of receiving them. You will receive an email when an exchange has been processed that will include the tracking information for the package being sent out to you. Any items purchased at a discount, that were not purchased as a restricted type of sale, can only be exchanged for a store credit.
Can I return or exchange clearance, final sale, warehouse sale, or otherwise restricted type of sale items?
If an item is marked on the website as clearance, final sale, warehouse sale, or some other restricted type of sale, it is not covered by our Limited Warranty and it is not eligible to be returned for a refund or exchanged for another item. These items will be designated on our website, so please read carefully before you process your order.
Can I return or exchange an item I purchased at a discount?
Items purchased at a discount can only be returned or exchanged for store credit. The value of the credit will be applied to an exchange. Any additional amount due for an exchange will be invoiced to you.
How long will it take for a refund to be posted to my account?
All refunds will be issued to the original form of payment. Your financial institution may require additional days to post the transaction to your account.
Order Troubleshooting
Can I cancel my order?
We begin to process orders as soon as we receive them. It may not be possible for your order to be cancelled once it is placed. Please contact Customer Service with your order number as soon as possible to see if we can cancel on our end.
Can I add items to my order?
If you would like to add items to an existing order, please contact Customer Service with your order number and the items you would like to add to your order. We will make every attempt to accommodate your request.
How can I change the address for my order?
Please contact Customer Service with the correct shipping address. We will make our best effort to change an address before the order goes out.
How can I change the billing address for my order?
We are unable to make any changes to the billing address in the system. If you received an order confirmation email, the payment for your order has been processed successfully.
I am having trouble placing my order, what should I do?
Try a different browser–for example Mozilla Firefox, Google Chrome, Opera, Microsoft Edge, or Safari. If you are having an issue with a discount code you received, please be aware that some discount codes have expiration dates. Please contact Customer Service, and we will be happy to help!
Shipping
How soon will I get my order?
Under normal circumstances, orders placed for in-stock items typically ship within 3-7 business days. Regular orders placed on Fridays, holidays or weekends will be processed in the order received and within 5-7 business days. Transit times will vary depending on the shipping method used and the location where it is being shipped. These processing and shipping times could increase during holidays seasons and other heavy shopping periods.
Why doesn’t my order qualify for free shipping?
During normal periods, we offer free shipping if your order total is above $49. This total is figured after any discounts, store credits and before any applicable taxes and shipping costs are added in. Free shipping is only available to orders being shipped in the contiguous US.
How much is shipping?
If your order does not qualify for free shipping, the cost of shipping will be displayed at checkout. Shipping is based on the weight, box size and shipping location of an order. Once an order is being processed, we are unable to make a change to the shipping method.
I need my stuff now! What can I do?
You can purchase expedited shipping at checkout.
Why is the tracking info I received not working?
We do print labels so they are ready when the warehouse needs them. When we do this, tracking information is created, but it doesn’t necessarily mean your order has left our warehouse. If more than two weeks have passed without receiving a shipping notification, please contact Customer Service.
Do you ship internationally?
Yes we do! Learn more about international shipping.
My tracking shows that my package was delivered, but I didn’t receive it!
If the tracking for your order shows that it was delivered and you are unable to find it, please contact the carrier. Here are the phone numbers for the carriers that we use:
UPS 1-800-742-5877
Federal Express 1-800-463-3339
United States Postal Service 1-800-275-8777
If they are unable to help you, please contact Customer Service.
Inventory and Out of Stock Items
How can I find out when something will be back in stock?
Some of our products are available for back-in-stock notifications. Go to the product page of the item on our website and sign up to be notified when it is back in stock. You will receive an email when it is available again to purchase.
Product Info
Where are your products manufactured?
Our products are lovingly designed in the USA, and most are manufactured in China.
I saw your items for sale on another website. Is it a knock off?
Joybi Love is excited to have wonderful retail partners around the world who sell our original products. If you have a question about a specific retailer, please contact Customer Service.
Where can I find stores that sell Joybi Love?
Check out our store locator page for info on retail partners.
I saw your items available for a lower price on another website. Will you match the price?
Our retail partners have their own pricing structure, and we do not match their prices.
I have a problem with one of your products. What should I do?
Joybi Love takes great care and consideration in developing and manufacturing products that you’ll love, and we pride ourselves on excellent quality. We truly want to give you the best products and service possible! If you ever have a concern with one of our products, please contact Customer Service with your proof of purchase (not necessary for items purchased directly from JoybiLove.com), your complete mailing address and, if applicable, a pic of the issue with the product.
Contacting Joybi Love
How do I get in touch with somebody?
Feel free to contact Customer Service or call us at 1-833-223-2237. We are available Monday thru Friday, 8 am to 5 pm EST.
Whom do I contact about selling your products?
Please visit our Wholesale page for more info.